1.Introduction
1.1 These Terms of Sale (“Terms”) govern all purchases made through the website https://insulationwholesale.co.uk (“Website”), or by telephone or email, from Insulation Wholesale, a trading name of Building Materials Wholesale Ltd. (“us”, “we”, or “our”), a company registered in England and Wales with company registration number 12207049 and registered office at Unit 7-8 Woodford Trading Estate, Southend Road, Woodford Green, England, IG8 8HF.
1.2 By placing an order with us, you agree to be bound by these Terms. If you do not agree with these Terms, you should not place an order. We reserve the right to modify these Terms at any time without prior notice. Any modifications will be effective for orders placed after the date of modification.
2. Eligibility and Account Registration
2.1 To place an order through our Website or by telephone or email, you must be at least 18 years of age and have the legal capacity to enter into a binding contract.
2.2 You may be required to register an account on our Website. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Orders and Acceptance
3.1 When you place an order through our Website, by telephone, or email, you are making an offer to purchase the products listed in your order. We reserve the right to accept or reject your order for any reason, including, but not limited to, stock availability, pricing errors, or payment issues.
3.2 Your order is considered accepted once we have sent you an email confirmation or provided verbal confirmation over the telephone. We reserve the right to cancel any accepted order before delivery if circumstances change, such as product availability or pricing errors.
4. Prices and Payment
4.1 All prices listed on our Website are in British Pounds Sterling (GBP) and are exclusive of any applicable taxes and delivery charges, which will be added to your order during checkout.
4.2 We reserve the right to change our prices at any time without prior notice. However, any changes in price will not affect orders that have already been accepted.
4.3 Full payment for your order must be received before your products are dispatched. We accept payment via credit, debit cards or bank transfers.
4.4 In the event of non-payment, we reserve the right to take necessary legal actions to recover the outstanding amount, including interest, late fees, and any associated legal expenses.
5. Delivery
5.1 We deliver products within the United Kingdom only. Delivery charges and estimated delivery times will be provided during the checkout process.
5.2 Delivery times are estimates only and are not guaranteed. We are not liable for any delays or losses caused by the delivery service.
5.3 You are responsible for providing accurate delivery information, and we are not liable for any losses or damages resulting from incorrect delivery information provided by you.
5.4 The risk of loss and damage to the products passes to you upon delivery. You must inspect the products upon delivery and report any defects or damages to us within 48 hours.
5.5 It is a requirement that any missing order or delivery is reported via email or a telephone call within 48 hours after designated delivery date is scheduled.
6. Returns, Refunds, and Cancellations
6.1 If you are a consumer, you have the right to cancel your order within 14 days of receiving the products without providing a reason. To exercise this right, you must notify us in writing by email or post.
6.2 You are responsible for returning the products to us in their original condition, at your own expense, within 14 days of notifying us of your cancellation. We will refund the purchase price, excluding delivery charges, within 14 days of receiving the returned products, provided they are in their original condition and packaging.
6.3 We do not accept returns or offer refunds for customized or bespoke products, unless they are faulty or damaged.
6.4 If you receive faulty or damaged products, please notify us within 48 hours of delivery. We may require photographic evidence of the damage or fault. We will arrange for a replacement or refund, depending on your preference, and may require the return of the damaged or faulty products.
7. Liability
7.1 Our total liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.
7.2 We are not liable for any indirect, consequential, or special losses or damages, including, but not limited to, loss of profit, loss of business, loss of data, or any other similar losses arising out of or in connection with your order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable.
8. Intellectual Property
8.1 All intellectual property rights, including but not limited to copyrights, trademarks, and design rights, in the Website, its content, and any products or materials supplied by us, are owned by or licensed to Building Materials Wholesale Ltd. Any unauthorized use or reproduction of intellectual property is strictly prohibited.
9. Data Protection and Privacy
9.1 We process personal information in accordance with our Privacy Policy, which is available on our Website. By placing an order, you agree to the collection, processing, and use of your personal information in accordance with our Privacy Policy.
10. Force Majeure
10.1 We will not be held responsible for any delay or failure to perform our obligations under these Terms if such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to, acts of God, war, terrorism, strikes, lockouts, industrial disputes, natural disasters, or severe weather conditions. In such circumstances, we will use reasonable efforts to notify you and fulfill our obligations as soon as reasonably possible.
11. Governing Law and Jurisdiction
11.1 These Terms and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
11.2 You and we both agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes or claims arising out of or in connection with these Terms.
12. Contact Information
12.1 If you have any questions or concerns about these Terms or your order, please contact our customer support team at [email protected] or call 0203 318 7316.
Last Updated: 20th April 2023